DashLynk

Terms of Service

Last Updated on February 11, 2026.

1. Introduction

Welcome to DashLynk. These Terms of Service ("Terms") govern your use of the website located at dashlynk.com and the software services provided by SAS MULTIPL ("Company", "we", "us", or "our").

By registering for an account or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use DashLynk.

If you are using DashLynk to process personal data of third parties (e.g., your clients), our GDPR Compliance & Data Processing Agreement applies to such processing and is hereby incorporated by reference into these Terms.

Your use of the Service is also governed by our Privacy Policy, which is hereby incorporated by reference into these Terms. Please review our Privacy Policy to understand how we collect, use, and protect your information.

2. Company Information

DashLynk is a service provided by:

SAS MULTIPL
10 rue de la Bourse
75002 Paris
France

Contact: [email protected]

3. Description of Service

DashLynk provides a white-label dashboard solution designed for agencies to manage n8n chatbots for their clients. We provide the frontend interface; you maintain control over your n8n backend instances.

4. Account Registration

To access the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for safeguarding your password and for all activities that occur under your account.

5. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a company or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

6. Subscription, Payments, and Cancellation

6.1. Billing Model and Subscriptions

The Service uses a hybrid subscription + usage-based model with tiered plans (Starter, Pro, Agency) and optional message top-ups. Current plans, limits, and pricing are available on our pricing page. You will be billed in advance on a recurring and periodic basis ("Billing Cycle") according to your chosen plan.

6.1.1. Billable Messages

A billable message is defined as one user message sent through a DashLynk-powered chat widget. The following do not count toward your message quota:

  • Bot messages
  • System messages
  • Typing indicators
  • Workflow-triggered multi-part replies
  • Internal logs
  • Analytics events

6.1.2. Message Quotas

Monthly message quotas reset at the end of each billing cycle and do not roll over. Unused quota expires and cannot be carried forward.

6.2. Annual Billing

Annual subscriptions provide 12 months of access for the price of 10 months ("two months free"). Message quotas continue to reset monthly; they are not pooled annually. Annual plans are paid upfront.

Annual plans are non-refundable in all circumstances, including but not limited to: early cancellation, lack of usage, partial usage, accidental purchase, or plan changes during the term. Credits purchased during an annual period are also non-refundable. See Section 6.8 for the limited refund exceptions.

6.3. Billing Cycle Switching

  • Monthly to Annual: You cannot switch to an annual plan mid-cycle. The annual plan will begin only when your current monthly billing cycle ends.
  • Annual to Monthly: You cannot switch to a monthly plan until the annual term ends. The annual subscription remains active for its full 12-month duration.
  • Plan Upgrades: See Section 6.3.1 below.

6.3.1. Plan Upgrades (Mid-Cycle)

When upgrading to a higher-priced plan mid-cycle:

  • You are charged the full price for the new plan immediately (no proration).
  • No refund is issued for unused time or unused message quota from your previous plan.
  • The new plan takes effect immediately.

6.4. Top-Up Credits

Top-up credits are additional message capacity that you can purchase to extend your monthly message quota. They allow you to continue processing user messages when you exceed your plan's monthly limit without upgrading to a higher tier.

Important: Top-up credits are only for message capacity. All other benefits—including white-label features, custom domains, client limits, bot limits, and any other tier-specific features—are determined by your subscription tier and cannot be unlocked through credit purchases.

You may purchase message top-ups to add capacity beyond your plan's monthly quota. Top-ups are applied automatically after your monthly quota is exhausted. Purchased top-up credits are non-refundable. All credit purchases are final. Credits do not expire and may be used only while an active subscription is maintained.

6.5. Effect of Subscription Expiration

When your subscription expires, the following apply immediately:

  • All access to the Service is disabled. DashLynk does not offer a free tier or free plan. You must subscribe to a paid plan to continue using our services.
  • Purchased credits remain in your account but become dormant and cannot be used until you resubscribe to a paid plan.
  • All tier-specific features and benefits associated with your previous plan are no longer available.

Upon resubscribing to any paid plan, you regain full access to the Service, your credits become active again, and you receive all benefits associated with your new subscription tier.

6.6. Price Changes

We reserve the right to modify our subscription prices at any time. We will provide you with at least thirty (30) days' notice of any price changes by email or through the Service. If you do not agree to the new pricing, you may cancel your subscription before the price change takes effect. Your continued use of the Service after the price change becomes effective constitutes your acceptance of the new pricing.

6.7. Cancellation

You may cancel your subscription at any time via your account settings. Your cancellation will take effect at the end of the current paid Billing Cycle. You will continue to have access to the Service until that date.

6.8. Refunds

We offer a 7-day money-back guarantee for initial subscription purchases (first-time buyers only). If you are not satisfied with the Service, you may request a full refund within 7 calendar days of your initial purchase by contacting [email protected].

The 7-day guarantee does not apply to: annual plans, top-up credits, or renewals. Annual plans and top-up credits are non-refundable in all circumstances. After the 7-day window, no refunds will be issued for partial months or unused services.

7. Termination

7.1. Termination by You

You may terminate your account at any time by canceling your subscription as described in Section 6.7.

7.2. Termination by Us

We reserve the right to suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms
  • Violation of our Acceptable Use Policy
  • Non-payment of fees
  • Fraudulent, abusive, or illegal activity
  • Extended periods of inactivity (see Section 7.4)

7.3. Effect of Termination

Upon termination of your account:

  • Your right to access and use the Service will immediately cease
  • All data associated with your account may be deleted in accordance with our data retention policies
  • You will remain liable for all charges incurred prior to termination
  • Sections of these Terms that by their nature should survive termination will survive, including but not limited to Intellectual Property, Limitation of Liability, Indemnification, and Governing Law

7.4. Inactive Accounts

If your account is inactive or not in use for more than ninety (90) consecutive days, we reserve the right to terminate your account. We will send you a prior notice (by email to the address associated with your account) before permanently terminating the account and deleting your data. If you do not respond or reactivate your account within the notice period, we may proceed with termination and deletion. For details on data handling in this scenario, see our Privacy Policy.

8. Data Retention and Deletion

Upon cancellation or termination of your account, we will delete your account data promptly. If you request deletion of your data, we will process it without undue delay and delete it from our servers as soon as practicable. You may request deletion at any time by contacting [email protected]. We will process such requests in accordance with applicable data protection laws and our Privacy Policy.

Inactive Accounts: If your account has been inactive for more than 90 days, we may terminate it and delete your data after sending prior notice as described in Section 7.4.

9. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any laws or regulations.
  • Distribute malware, viruses, or harmful code.
  • Host or manage chatbots that engage in harassment, hate speech, or illegal activities.
  • Attempt to reverse engineer or compromise the security of DashLynk.

We reserve the right to suspend or terminate your account immediately if you violate these rules.

10. Intellectual Property

Your Data: You retain all rights to the data, logos, and content you upload to DashLynk ("User Content").

Our IP: DashLynk, including its code, design, and branding, remains the exclusive property of SAS MULTIPL. You are granted a limited, non-exclusive, non-transferable license to use the Service for your business operations.

11. Warranties Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that:

  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from using the Service will be accurate or reliable
  • Any errors in the Service will be corrected

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability

Important: To the maximum extent permitted by applicable law, SAS MULTIPL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

In no event shall our total liability to you for all claims exceed the amount you have paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless SAS MULTIPL, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or proprietary right
  • Any User Content you submit, post, or transmit through the Service
  • Your violation of any applicable law or regulation

14. Service Availability (SLA)

We strive to maintain high availability of the Service. However, we do not guarantee that the Service will be uninterrupted, secure, or error-free. We may perform maintenance that causes downtime. We are not responsible for downtimes, failures, or issues caused by third-party service providers or any other factors beyond our reasonable control.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any significant changes by email or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of France. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Paris, France.