Privacy Policy
Last Updated on January 21, 2026.
1. Introduction
SAS MULTIPL ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how DashLynk collects, uses, and discloses your personal information when you use our website and services.
We operate in strict compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
2. Data Controller
The entity responsible for processing your data is:
SAS MULTIPL
10 rue de la Bourse
75002 Paris
France
Contact: [email protected]
3. Information We Collect
We collect different types of information to provide and improve our Service:
3.1. Account Data
When you register, we collect:
- Email address
- Name / Company Name
- Billing information (processed by our payment provider)
3.2. Usage Data
We collect data on how you interact with our dashboard (logs, connection times, features used) to ensure security and improve user experience.
3.3. End-Client Data (Processor Role)
As a white-label dashboard provider, we process data belonging to your clients ("End-Clients") on your behalf. This may include:
- Chat messages and conversation history processed through the Service (we act as a proxy to facilitate communication).
- End-client user accounts (email, name).
You retain ownership of this data. We only process it to display it in your dashboard.
4. Legal Basis for Processing
Under GDPR Article 6, we process your personal data based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Providing the Service and managing your account | Contract Performance (Art. 6(1)(b)) - Processing is necessary to fulfill our agreement with you |
| Processing payments and billing | Contract Performance (Art. 6(1)(b)) - Required to deliver the Service you subscribed to |
| Security monitoring and fraud prevention | Legitimate Interest (Art. 6(1)(f)) - We have a legitimate interest in protecting our Service and users |
| Improving the Service and user experience | Legitimate Interest (Art. 6(1)(f)) - We have a legitimate interest in enhancing our product |
| Sending technical notices and support messages | Contract Performance (Art. 6(1)(b)) - Necessary for Service delivery |
| Marketing communications and newsletters | Consent (Art. 6(1)(a)) - Only sent with your explicit opt-in consent |
| Analytics cookies (Google Analytics) | Consent (Art. 6(1)(a)) - Based on your cookie preferences |
| Retaining billing records | Legal Obligation (Art. 6(1)(c)) - Required by French accounting laws |
5. How We Use Your Data
We use your data to:
- Provide, maintain, and secure the Service.
- Process payments and manage subscriptions.
- Send you technical notices, updates, and support messages.
- Comply with legal obligations.
6. Data Storage and Transfers
Location: Your data is hosted on secure servers located in the European Union (Amsterdam, Netherlands) via Railway.
We do not transfer your personal data outside the European Economic Area (EEA) unless strictly necessary and protected by appropriate safeguards (such as Standard Contractual Clauses).
7. Sub-processors (Third-Party Services)
We use trusted third-party providers to help us deliver the Service. These providers have access to your data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For a complete and up-to-date list of our sub-processors, including their locations and purposes, please refer to our GDPR Compliance & Data Processing Agreement.
8. Data Retention
We retain your personal data only as long as necessary:
- Active Accounts: Data is kept for the duration of your subscription.
- Deleted Accounts: Upon account deletion, your data (and your clients' data) is retained for thirty (30) days to allow you to retrieve any information you may need. After this period, all data is permanently deleted from our servers. You may request immediate deletion at any time by contacting [email protected].
- Billing Data: Retained for 10 years to comply with French accounting laws.
9. Your Rights (GDPR)
Under the GDPR, you have the right to:
- Access your personal data (Art. 15).
- Rectify inaccurate data (Art. 16).
- Erase your data ("Right to be forgotten") (Art. 17).
- Export your data in a portable format (Art. 20).
- Restrict or Object to processing (Art. 18, 21).
- Withdraw consent at any time where processing is based on consent (Art. 7(3)).
- Object to automated decision-making including profiling (Art. 22).
Note on Automated Decision-Making: We do not use your personal data for automated decision-making or profiling that produces legal effects or similarly significant effects on you.
To exercise any of these rights, please contact us at [email protected].
10. Security
We implement industry-standard security measures to protect your data, including:
- Multi-factor authentication (MFA) for account access
- Encryption at rest and in transit
- Strict access controls to ensure data protection
We continuously monitor and update our security practices to safeguard your information.
11. Cookies
We use cookies to:
- Maintain your session and authenticated state (essential cookies)
- Analyze website usage and improve our Service through Google Analytics (analytics cookies)
By using our Service, you consent to our use of cookies. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of the Service.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.